What do you need help with?

Once a provider approves your intake, the pharmacy typically ships same day, and most orders arrive within 2–5 business days. You'll get a tracking link by email the moment it ships — check your dashboard if you can't find it.

If your order hasn't shipped yet, update it from your dashboard or message us right away and we'll try to catch it before it leaves the pharmacy.

Head to your dashboard and select "Manage plan." Pausing and cancelling both take effect immediately, with no retention calls or hidden fees. If you're mid-protocol, your provider will flag anything worth knowing before you stop.

If you're not prescribed after your intake, you're never charged for medication. For everything else, see our Refunds & Cancellations policy for what qualifies and how to request one.

Yes — message your provider through the patient portal. Dosage and medication changes are a clinical decision, so they'll review your history before making an adjustment.

Message your provider through the patient portal right away — most side effects are manageable with a dosage tweak, but they'll want to know regardless. For anything urgent, contact emergency services first.

Use "Forgot password" on the sign-in screen to reset it. Still stuck? Email us and we'll get you back in.

Yes. Vitakey is HIPAA-secure end to end — your health data is encrypted, stored securely, and never sold or shared for marketing. See our Privacy Policy for the full details.