This Privacy Policy explains how Peptivo LLC, operating as Vitakey ("Peptivo," "Vitakey," "we," "us," or "our"), collects, uses, shares, and protects information when you visit our website, create an account, complete a health intake, or otherwise use our Services. It also explains the choices and rights available to you. By using the Services, you agree to the practices described here.
This policy covers the information Peptivo LLC collects through the Vitakey website, account tools, intake forms, and related administrative Services. It doesn't cover information collected directly by the independent providers or pharmacies you're connected with — they maintain their own privacy and medical-record practices, and may provide you with a separate Notice of Privacy Practices governing how they handle your protected health information.
We collect information in a few different ways:
We use the information we collect to:
We don't use your health intake information for advertising, and we don't sell it.
We share information only as needed to provide the Services:
We don't share your health information with advertisers, data brokers, or unrelated third parties for their own marketing purposes.
Your treating providers and dispensing pharmacies are independently responsible for safeguarding your protected health information under HIPAA and applicable state law. Peptivo LLC supports the platform that connects you with them and takes administrative, technical, and physical safeguards seriously in how it handles the health information that passes through our systems.
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use the website. You can control cookies through your browser settings; disabling them may affect how parts of the site function. We don't use cookies to build advertising profiles about you.
If you provide your phone number and opt in, we may send appointment reminders, shipping updates, or refill notices by text message. Message and data rates may apply, and you can opt out at any time by replying STOP or updating your account preferences. Marketing emails include an unsubscribe link in every message. Transactional messages — like order confirmations or safety notices — aren't optional while your account is active, since they're necessary to deliver the Services.
We retain account and health intake information for as long as your account is active and for a reasonable period afterward to meet legal, medical record-keeping, and business obligations. Retention periods for clinical records may be longer where required by the laws governing your treating provider or pharmacy. When information is no longer needed, we take steps to delete or de-identify it.
We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure, including encryption in transit, access controls, and routine security review. No system is perfectly secure, and we can't guarantee absolute security — but we work to reduce risk and respond quickly if something goes wrong.
Depending on where you live, you may have the right to:
To exercise any of these rights, contact us using the information in Section 16. We'll verify your identity before processing your request.
If you're a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you additional rights, including the right to know what personal information we've collected, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of personal information.
The Services are intended for adults 18 and older. We don't knowingly collect personal information from anyone under 18. If we learn that we've collected information from a minor, we'll delete it promptly.
Our website may link to third-party sites, or connect you with independent providers, pharmacies, and payment processors that maintain their own privacy practices. This policy doesn't cover how those third parties handle your information — review their privacy policies separately.
The Services are intended for use within the United States. If you access the Services from outside the U.S., your information will be processed and stored in the U.S., where privacy laws may differ from those in your home country.
We may update this Privacy Policy as our Services, technology, or legal obligations change. When we do, we'll post the revised version here with an updated effective date, and where required by law, we'll provide additional notice or seek your renewed consent.
For privacy questions, access requests, or to exercise any rights described above, contact us at .
For anything specific to your medical records or treatment, please contact your treating provider or dispensing pharmacy directly — they maintain those records independently of Peptivo LLC.
Our care team is available Monday – Friday, 8am – 5pm CT, by phone or email.