VKWritten by the Vitakey Care Team · Last updated August 12, 2026
Cancellation policy
You can cancel your Vitakey membership at any time. There are no cancellation fees, long-term commitments, or hidden charges. To cancel, reach out to our care team by email or phone and we'll take care of the rest.
How to cancel
Email: Send a cancellation request to
Phone: Call our care team during support hours (see below)
Cancellations take effect at the end of your current billing cycle. You'll keep access to your provider and any remaining, already-shipped medication through the end of the period you've already paid for.
Refund policy
We review refund requests on a case-by-case basis. In general, the following guidelines apply.
Eligible for a refund
Not yet shipped. If your medication hasn't shipped yet, you're eligible for a full refund of the medication cost.
Provider determines you're not a candidate. If your provider decides after your consultation that treatment isn't appropriate for you, you won't be charged for medication.
Damaged or incorrect medication. If your order arrives damaged or isn't what you ordered, contact us within 48 hours for a full replacement or refund.
Not eligible for a refund
Already shipped. Once a shipment leaves our pharmacy, that order can't be refunded due to the nature of prescription medication.
Change of mind after shipping. For health and safety reasons, we can't accept returns of medication that's already been dispensed to you.
Completed consultation fees. Provider consultation fees are non-refundable once your consultation is complete. Your initial evaluation with Vitakey is free.
Pausing your membership
Need a break instead of a full cancellation? You can pause your membership for up to 3 months. Your provider relationship, treatment history, and account details stay exactly as you left them, so picking back up later is simple. Contact our care team to set up a pause.
Refund processing
Approved refunds are typically processed within 5–7 business days and issued back to your original payment method. You'll get an email confirmation as soon as your refund has gone through.
Note: This Refund & Cancellation Policy is part of our Terms of Service agreement. It doesn't change your provider's clinical judgment about your treatment plan, and you can always reach out to adjust, pause, or cancel a future shipment before it's charged.
Still have questions?
Our care team is available Monday – Friday, 8am – 5pm CT, by phone or email.
